CUSTOMER RIGHTS

Public Service Commission of West Virginia (PSC)

Customer Service under the PSC

Your first point of contact when dealing with a billing issues, reporting a leak, or asking a general question about your service is still the Water District Customer Service at info@berkeleywater.org or 304-267-4600.

The Water District has an obligation to help you with your issue to ensure that you are satisfied with their resolution.

If you are not satisfied, the Water District has three days to attempt to ensure your satisfaction

If you are unsatisfied, the Water District’s internal Compliance Group will attempt to resolve your complaint within 30 days.

If you are still not satisfied, you may open a complaint with the PSC.

Contact PSC

 

Public Service Commission of West Virginia

201 Brooks Street, Charleston, WV 25301

Phone: 1-800-344-5113

How to

Contact Us

Do you have a comment or a question that isn’t answered elsewhere on this site? Use the form to send an e-mail to a Berkeley Water customer service representative, or call us directly with one of the numbers below. You should receive a reply within one business day.

District Office

251 Caperton Boulevard
Martinsburg, WV 25403

Office Hours

Monday through Friday
8 AM to 4:30 PM

info@berkeleywater.org
Phone: (304) 267-4600
Fax: (304) 267-3864
For Emergencies
Call (304) 267-4600

An operator is available 24 hours per day for water emergencies.