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CUSTOMER REQUEST FOR LEAK ADJUSTMENT
PROCEDURE
1. A copy of the District's Leak Adjustment Policy may be downloaded from this website.
 Download Leak Adjustment Policy
2. Water District staff can mail a Leak Adjustment Request form to your billing address, you can obtain one at the main office, or you may download the form from this website.
Download Leak Adjustment Request Form
3. Once your leak has been repaired, submit the form to the main office. Your signature is required - please do not attempt to submit the form via e-mail.
Mail to:
PO Box 737
Martinsburg, WV 25402
or
Drop off:
83 Monroe Street
Martinsburg, WV
4. Contact staff at the main office to schedule verification that the problem is corrected. Staff does not inspect the work that has been done, but will look for evidence of repairs or may require documentation for repairs not in a visible area (contractor's bill, receipt for materials).
5. Customer Service staff will recalculate your charges for up to two billing periods, and will contact you with the adjusted bill amount. Please note that the policy requires you to make your payments on time. Submitting a leak adjustment request does not waive late fees or protect you from termination if you fail to pay your water bills in full before the termination date. Contact Customer Service staff for more information.
6. If you are also a customer of Berkeley County Public Service Sewer District, you may be eligible for an adjustment to your sewer bill. Contact the Sewer District at 304-263-8566 for more information.
The adjustment made to your water bill(s) will automatically be sent to the Sewer District for their use.
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