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New Service

If you have moved into a residence that already has water service and you need to get water service turned on in your name, you need to complete an Application for Water and Sewer Service. This single Application form lets you transfer service into your name for both County water and County sewer.

If you only have water at your location, you will still need to complete the Application for Water and Sewer Service by following the link below. If your property only has Berkeley County Sewer, please complete the Application for Sewer Service provided on their website at www.BCPSSD.org. For City of Martinsburg Water &/or Sewer, contact their office at 304-264-2131 ext. 248.

If you have City of Martinsburg Sewer, and need County water, you will need to follow the City of Martinsburg application process for sewer and send the completed receipt to the District Office. You will then need to complete the Application for Water and Sewer Service to have water turned on at your location.

You can submit an online Application for Water and Sewer Service form OR you can complete the form at the District office located at 251 Caperton Blvd, Martinsburg, WV 25403.

For Landlords & Property Managers:

To re-establish water service, please complete an online Application for Water and Sewer Service form OR you can complete the form at the District office located at 251 Caperton Blvd, Martinsburg, WV 25403. If your property only has Berkeley County Sewer, please complete the Application for Sewer Service provided on their website at www.BCPSSD.org and provide us with a copy of completed sewer application/receipt. For City of Martinsburg Water &/or Sewer, contact their office at 304-264-2131 ext. 248

For Commercial and Industrial Services:

For existing businesses where the water service is already in the ground, you need to complete an online Application for Water and Sewer Service form OR you can complete the form at the District office located at 251 Caperton Blvd, Martinsburg, WV 25403.

If your property only has Berkeley County Sewer, please complete the Application for Sewer Service provided on their website at www.BCPSSD.org and provide us with a copy of completed sewer application/receipt. For City of Martinsburg Water &/or Sewer, contact their office at 304-264-2131 ext. 248

The District will provide water with the meter size that matches the existing service. Be sure to verify that the size of the existing service is appropriate for your needs. If you need a larger or a smaller meter, special work is required to modify the existing service, and you will need to pay the District for this work. To make changes, please download the Request to Upgrade Existing Service below.

If you need new service set:

If your residence is new or you have been on a well and want to start public water service, then we will need to provide a tap on an existing District water main and set a new service on your property. To start the process, you need to complete an online Application for Water and Sewer Service form OR you can complete the form at the District office located at 251 Caperton Blvd, Martinsburg, WV 25403.

Please note that this application process will get you signed up for water only. If you need public sewer service, you will have to sign up with the sewer service provider. This must be done prior to completing the water application process.

Berkeley County Sewer: www.BCPSSD.org City of Martinsburg Water and Sewer: 304-264-2131 ext. 248 

After the District sets the service just inside your property line, you are responsible to extend the service line from our meter setting into your residence. You must also provide a shutoff valve where your service line enters your residence. If you have a well, you must disconnect it from your plumbing, since you cannot have public water and a private well both feeding into your plumbing system. When you are ready for the meter to be installed, call the office to schedule a representative to inspect the shutoff valve and set the meter. Please note, it takes up to ten business days to set new meters. You may also request a new meter set by completing the New Meter Install Request form below..

For Developers and builders of new residential subdivisions:

Refer to the procedures in the Engineering section of this web site. After the District has issued a Certificate of Substantial Completion for the development, an Application for Water and Sewer Service form must be completed for every lot before a meter can be set. You can also complete the form at the District office located at 251 Caperton Blvd, Martinsburg, WV 25403.

Please note that this application process will get you signed up for water only. If you need public sewer service, you will have to sign up with the sewer service provider. This must be done prior to completing the water application process.

Berkeley County Sewer: www.BCPSSD.org City of Martinsburg Water and Sewer: 304-264-2131 ext. 248

You may request a new meter set by completing the New Meter Install Request form below OR you may contact our office at 304-267-4600.Application for Sewer Service provided on their website at www.BCPSSD.org and provide us with a copy of completed sewer application/receipt.

For Commercial and Industrial Services:

For new commercial and industrial services, refer to the procedures in the Engineering section of this web site. After all construction and plumbing work is complete and accepted by the District’s inspector, it is ready for a meter to be set. The business owner must complete an Application for Water and Sewer Service form online OR you can complete the form at the District office located at 251 Caperton Blvd, Martinsburg, WV 25403.

Please note that this application process will get you signed up for water only. If you need public sewer service, you will have to sign up with the sewer service provider. Sewer must be done prior to completing the water application process.

Berkeley County Sewer: www.BCPSSD.org City of Martinsburg Water and Sewer: 304-264-2131 ext. 248

You may request a new meter set by completing the New Meter Install Request form below OR you may contact our office at 304-267-4600

How to

Contact Us

Do you have a comment or a question that isn’t answered elsewhere on this site? Use the form to send an e-mail to a Berkeley Water customer service representative, or call us directly with one of the numbers below. You should receive a reply within one business day.

District Office

251 Caperton Boulevard
Martinsburg, WV 25403

Office Hours

Monday through Friday
8 AM to 4:30 PM

info@berkeleywater.org
Phone: (304) 267-4600
Fax: (304) 267-3864
For Emergencies
Call (304) 267-4600

An operator is available 24 hours per day for water emergencies.