The Administration Division is responsible for the administrative and support functions of the Water District.

The division’s major responsibilities include administration, communications, customer service, finance, regulatory compliances, human resources, and information systems.


Customer Service’s mission is to ensure that customers of the Water District are treated courteously and professionally, given accurate bills and the best possible rate structure that we can offer. Customer Service is responsible for all customer related activities and serves as the direct link to the Water District’s 26,500 consumers.

The various activities of Customer Service include:

  • Handling customer inquiries
  • Billing processes
  • Preparation of final invoices
  • Integration of other water company data for sewage billing
  • Collection of all Water District receivables
  • Meter readings
  • Scheduling of repair work
  • Updating and maintenance of customer information data base


Finance’s mission is to guide the Water District to administer income, support disciplined capital and operating programs and to provide timely financial reporting and effective internal controls.

Finance is responsible for:

  • Budgeting
  • Financial reporting
  • Account payable
  • Customer receipts
  • Payroll and procurement
  • Ensure all customers are treated equally


Engineering and Construction’s mission is to safely and efficiently deliver an effective capital improvement program and to support operations with the best technical solutions to problems.

Finally, Engineering and Construction is here to serve the public through preparation assistance and review of new applications for water service.


Operations mission is to supply an adequate quantity of water to our customers while maintaining good quality. It is Operations responsibility to be aware of our customer’s needs and address their concerns while maintaining sufficient inventory to respond promptly to a request regarding water.

Operations is to maintain a safe working environment while establishing an effective and efficient operations division that will provide the highest quality service at the lowest possible cost. Operations has a tremendous responsibility to treat, analyze, store and deliver over 6.5 million gallons of water per day, or 41,700,000 pounds of water per day,  and maintain and operate over water lines 24-hours a day, seven days a week. Operations is made up of three areas:

Treatment Process staff helps to transform the waters of the Potomac River and all sources into pure, fresh drinking water around the clock. Once the treatment of the water has been accomplished, this group’s work is far from done. The water is now destined to one of the many storage tanks in the distribution system. All of these tanks, contains in excess of 10.2 million gallons of water.

*6 booster pump stations, 13 storage tanks, and approximately 460 miles of water main are necessary to reach the homes and businesses of the rest of our customers.

Water Distribution picks up where the Treatment Process leaves off. As the water flows from each of the pump stations, reservoirs, and tanks, it travels through a carefully designed system of pipes, valves, and fittings to reach each customer.

*Distribution responds to emergencies around the clock – they fix water main breaks, service line leaks, broken fire hydrants, and dysfunctional water meters.

Water Quality is controlled at Water Treatment Plants and outside laboratories. WQ Lab Technicians are constantly sampling, testing, analyzing, and reporting results of the endless water samples that arrive at the lab each day. Water Quality samples its source water continuously, and adjusts treatment chemicals to improve and assist the Treatment Process.

Questions, comments, and suggestions may be sent to: info@berkeleywater.org

How to

Contact Us

Do you have a comment or a question that isn’t answered elsewhere on this site? Use the form to send an e-mail to a Berkeley Water customer service representative, or call us directly with one of the numbers below. You should receive a reply within one business day.

District Office

251 Caperton Boulevard
Martinsburg, WV 25403

Office Hours

Monday through Friday
8 AM to 4:30 PM

Phone: (304) 267-4600
Fax: (304) 267-3864
For Emergencies
Call (304) 267-4600

An operator is available 24 hours per day for water emergencies.