Is the payment website case sensitive?
No, you may use UPPER or lower case or a combination when typing your last name and the billing information for the credit card.

What forms of payment are accepted?
MasterCard, Visa or Discover; credit or debit card.

Does the District charge a fee to use this service?
No fee is charged to use this service.

Will my payment post immediately to the billing software?
Account information is updated every 24 hours Monday-Friday excluding holidays.

Will you automatically bill my credit card each month for the amount of my bill so that I don't have to remember to pay it?
No, we will not automatically bill your credit card each month; however, you will be able to have your bank account automatically debited each month for the amount of your bill. Contact our office at (304) 267-4600 for further instructions.

May I find my account history online?
Only the past due and total account balances are available for you to view online.

May I see when I made my last internet credit card payment?
Yes, located just below Process Credit/Debit Card Payment you will find a list of Recent Online Payments-this stores the last 12 internet credit/debit card payments.

Do I have to pay my total account balance or can I just pay my past due balance?
Bills are due when produced. The system automatically fills in your total account balance as your payment amount; however, you may make a payment of any amount (from $1.00 up to $200.00 above your current account balance) at any time. NOTE: Past due balances should be paid in full immediately due to the fact that your water service is already scheduled for termination. Failure to pay the past due balance before the Termination Date may result in loss of service and additional fees.

In the event you only pay the past due balance, the remaining balance is subject to a 10% penalty.

I could not access my account to make a payment-what is wrong?
Be sure that you enter the account number and the last name exactly as it appears on the bill. If your last name is misspelled on the bill-it will be necessary to spell it exactly as it appears on your bill. Please contact the office at 304-267-4600 during normal business hours 8:00 a.m.-4:30 p.m. Monday-Friday excluding holidays to have the spelling corrected.

I keyed everything in but my payment was DECLINED-why?
In most cases we find that some of the credit/debit card information (card number, 3 digit CVV code, or expiration date) was entered incorrectly or there are insufficient funds/credit available. If the problem persists, please contact the issuing bank of your credit/debit card for more information.

I am going out of town for 2 months can I prepay my bill?
Yes. Payment of any amount (from $1.00 up to $200.00 above your current account balance) may be made even if you have a zero dollar balance or a credit balance on the account. Be sure to verify the amount you key in prior to clicking on Process Credit/Debit Card Payment.

I tried to access the Pay Bill Now on your website-but it said the system is down for maintenance-what happened?
The system will be down daily from 4:30-4:45 for maintenance purposes-we are sorry for any inconvenience this may cause.

I clicked Process Credit/Debit Card Payment 2 times-will my credit/debit card be charged 2 times?
When you click Process Credit/Debit Card Payment the first time it deactivates so that you are unable to make multiple payments.

I clicked the back arrow on my internet browser and it brought my account information back up after my payment was approved-do I need to click Process Credit/Debit Card Payment again?
No, if you received a message saying APPROVED then your payment was accepted. If you click the back arrow on your internet browser and then click Process Credit/Debit Card Payment again, your payment will be made twice. Please do not use the back and forward arrows on your internet browser when making payments .

I have 2 accounts-how can I pay both of these?
At this time you must key in each account separately. You must enter one account number and name, key the credit card information and process that payment. Then you must repeat the same steps for the 2 nd account. This does require you to key in the credit card information each time for each account.

I need to pay a security deposit, CIF (Capacity Improvement Fee) and/or a reconnect fee may I pay those online?
No, only outstanding account balances may be paid online. If you are signing up for new water service or reactivating an old water service you must contact the office between normal business hours 8:00 a.m.-4:30 p.m. Monday-Friday excluding holidays and pay the applicable fees.