Is the payment website case sensitive?
No,
you may use UPPER or lower case or a combination when
typing your last name and the billing information for
the credit card.
What forms of payment are accepted?
MasterCard,
Visa or Discover; credit or debit card.
Does the District charge a fee to use this service?
No
fee is charged to use this service.
Will my payment post immediately to the billing
software?
Account information is updated every
24 hours Monday-Friday excluding holidays.
Will you automatically bill my credit card each
month for the amount of my bill so
that I don't have to remember to pay it?
No,
we will not automatically bill your credit card each
month; however, you will be able
to have your bank account automatically debited each
month for the amount of your bill. Contact our office at (304) 267-4600 for further instructions.
May I find my account history online?
Only
the past due and total account balances are available
for you to view online.
May I see when I made my last internet credit
card payment?
Yes, located just below Process
Credit/Debit Card Payment you will find a list of Recent
Online Payments-this stores
the last 12 internet credit/debit card payments.
Do I have to pay my total account balance or
can I just pay my past due balance?
Bills
are due when produced. The system automatically fills
in your total account balance as your payment amount;
however, you may make a payment of any amount
(from $1.00 up to $200.00 above your current account
balance) at any time. NOTE: Past due balances should
be paid in full immediately due to the fact that your
water service is already scheduled for termination.
Failure to pay the past due balance before the Termination
Date may result in loss of service and additional fees.
In the event you only pay the past due balance, the
remaining balance is subject to a 10% penalty.
I could not access my account to make a payment-what
is wrong?
Be sure that you enter the account
number and the last name exactly
as it appears on the bill. If your last name is misspelled
on the bill-it
will be necessary to spell it exactly
as it appears on your bill. Please contact the office
at 304-267-4600 during normal business hours 8:00
a.m.-4:30 p.m. Monday-Friday excluding holidays to
have the spelling corrected.
I keyed everything in but my payment was DECLINED-why?
In
most cases we find that some of the credit/debit card
information (card number, 3 digit CVV code, or expiration
date) was entered incorrectly or there are
insufficient funds/credit available. If the problem persists,
please contact the issuing bank of your credit/debit
card for more information.
I am going out of town for 2 months can I prepay
my bill?
Yes. Payment of any amount (from
$1.00 up to $200.00 above your current account balance)
may be made even if you have a zero dollar balance
or a credit balance on the account. Be sure to verify
the amount you key in prior to clicking on Process
Credit/Debit Card Payment.
I tried to access the Pay Bill Now on your website-but
it said the system is down for maintenance-what happened?
The
system will be down daily from 4:30-4:45
for maintenance purposes-we are sorry for any inconvenience
this may cause.
I clicked Process Credit/Debit Card Payment
2 times-will my credit/debit card be charged 2 times?
When
you click Process Credit/Debit Card Payment the first
time it deactivates so that you are unable to make
multiple payments.
I clicked the back arrow on my internet browser
and it brought my account information
back up after my payment was approved-do I need to
click Process Credit/Debit Card Payment
again?
No, if you received a message saying
APPROVED then your payment was accepted. If you click
the back arrow on your internet browser and then click
Process Credit/Debit Card Payment again, your payment
will be made twice. Please do not use the back and
forward arrows on your internet browser when making
payments .
I have 2 accounts-how can I pay both of these?
At
this time you must key in each account separately. You
must enter one account number and name, key the credit
card information and process that payment.
Then you must repeat the same steps for the 2 nd account.
This does require you to key in the credit card information
each time for each account.
I need to pay a security deposit, CIF (Capacity
Improvement Fee) and/or a reconnect
fee may I pay those online?
No, only outstanding account
balances may be paid online. If you
are signing up for new water service or reactivating
an old water service you must contact the office
between normal business hours 8:00 a.m.-4:30 p.m.
Monday-Friday excluding holidays and pay the applicable
fees.
|