In order to establish a uniform approach to preparing construction documents and constructing water system improvements within it’s service area, the District has prepared the Developer Policies, Procedures and Standards for Water Systems (DPP&S).

This document describes the administrative, engineering, material and construction requirements (including standard details) applicable to all extensions to the water distribution system.

A copy of the DPP&S may be picked up at the District’s office upon payment of $10.00 for reproduction costs.

The District maintains a GIS map of its distribution system that shows the location and size of water mains in relation to streets, buildings, streams, railroads and other physical features.

In addition to the District’s mapping effort, the County maintains a map that shows the location of fire hydrants throughout Berkeley County.

This information is available on the internet at

Note that the hydrants shown on the County site include “dry” hydrants in rural areas that are served from streams or ponds as well as those located on public water mains.

How to

Contact Us

Do you have a comment or a question that isn’t answered elsewhere on this site? Use the form to send an e-mail to a Berkeley Water customer service representative, or call us directly with one of the numbers below. You should receive a reply within one business day.

District Office

251 Caperton Boulevard
Martinsburg, WV 25403

Office Hours

Monday through Friday
8 AM to 4:30 PM
Phone: (304) 267-4600
Fax: (304) 267-3864
For Emergencies
Call (304) 267-4600

An operator is available 24 hours per day for water emergencies.