Frequently Asked Questions

What forms of payment are accepted?
MasterCard, Visa or Discover

I need help paying my water bill, are there any community resources available that provide payment assistance?

Yes, there are several community resources available to those who may need temporary help paying their water bill.  Click here to see a list of agencies.

Does the District charge a fee to use this service?
No fee is charged to use this service.

Will my payment post immediately to the billing software?
Account information is updated every 24 hours Monday-Friday excluding holidays.

Will you automatically bill my credit card each month for the amount of my bill so that I don't have to remember to pay it?
Yes, we will automatically bill your credit card each month.  Please click on Pay Bill Now, enter your Username/email and password and then click on Yes, I want to Enroll in AutoPay!

I keyed everything in but my payment was DECLINED-why?
In most cases we find that some of the credit/debit card information (card number, 3 digit CVV code, or expiration date) was entered incorrectly or there are insufficient funds/credit available. If the problem persists, please contact the issuing bank of your credit/debit card for more information.

I have 2 accounts-how can I pay both of these?
Please click on Pay Bill Now, enter your Username/email and password and then click on Need to add another account? and follow the instructions.

I need to pay a security deposit, CIF (Capacity Improvement Fee) and/or a reconnect fee may I pay those online?
No, only outstanding account balances may be paid online. If you are signing up for new water service or reactivating an old water service you must contact the office between normal business hours 8:00 a.m.-4:30 p.m. Monday-Friday excluding holidays and pay the applicable fees.

Can I pay both my water and sewer account now?
When you click on Pay Bill Now—you will accessing the total due for both your water and sewer bill.

I don’t have a Username/Email and Password—what do I need to do?
Click on Create a New Account, key in your account number, First and Last Name, and mailing address EXACTLY as it appears on your bill, key in your phone number and email address too. Click Submit.

I would like to sign up to view my bill online and not receive a paper bill—how can I do that?
Click on GO GREEN—here you will be able to view, print or pay your bill as well as opt to no longer receive a paper bill.

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