Customer Service’s mission is to ensure that customers of the Water District are treated courteously and professionally, given accurate bills and the best possible rate structure that we can offer. Customer Service is responsible for all customer related activities and serves as the direct link to the Water District’s 26,500 consumers.
- The various activities of Customer Service include:
- Handling customer inquiries
- Billing processes
- Preparation of final invoices
- Integration of other water company data for sewage billing
- Collection of all Water District receivables
- Meter readings
- Scheduling of repair work
- Updating and maintenance of customer information data base
