Operations mission is to supply an adequate quantity of water to our customers while maintaining good quality. It is Operations responsibility to be aware of our customer’s needs and address their concerns while maintaining sufficient inventory to respond promptly to a request regarding water.

Operations is to maintain a safe working environment while establishing an effective and efficient operations division that will provide the highest quality service at the lowest possible cost. Operations has a tremendous responsibility to treat, analyze, store and deliver over 6.5 million gallons of water per day, or 41,700,000 pounds of water per day,  and maintain and operate over water lines 24-hours a day, seven days a week. Operations is made up of three areas:

Treatment Process staff helps to transform the waters of the Potomac River and all sources into pure, fresh drinking water around the clock. Once the treatment of the water has been accomplished, this group’s work is far from done. The water is now destined to one of the many storage tanks in the distribution system. All of these tanks, contains in excess of 10.2 million gallons of water.

*6 booster pump stations, 13 storage tanks, and approximately 460 miles of water main are necessary to reach the homes and businesses of the rest of our customers.

Water Distribution picks up where the Treatment Process leaves off. As the water flows from each of the pump stations, reservoirs, and tanks, it travels through a carefully designed system of pipes, valves, and fittings to reach each customer.

*Distribution responds to emergencies around the clock – they fix water main breaks, service line leaks, broken fire hydrants, and dysfunctional water meters.

Water Quality is controlled at Water Treatment Plants and outside laboratories. WQ Lab Technicians are constantly sampling, testing, analyzing, and reporting results of the endless water samples that arrive at the lab each day. Water Quality samples its source water continuously, and adjusts treatment chemicals to improve and assist the Treatment Process.